How can we create higher levels of trust?
So we know trust is important for psychological safety, but how can we create higher levels in our business?
Dr T had 5 key tips:
1. Recognise excellence in the people around you
Don’t just tell people well done in a 360 review – give them a pat on the back when a call goes well, when their copy is great, or when they’ve gone the extra mile.
2. Use goal-focused pressure
Goal focused pressure can increase team trust. Shared, attainable deadlines cause oxytocin and cohesion to soar as we rise to the challenge. But if it’s too high for too long and goal posts constantly shift, we experience toxic stress. Which can kill a team and cause a rush for the exit.
3. Share comms widely
The greatest distance between two people is misunderstanding. We all like to be included, understood, and informed. If we feel left out and not on the same page as those around us we feel distanced and lose connection.
4. Intentionally build relationships
When we see our colleagues as real people, with real lives it increases levels of trust. Ask questions, grab lunch, mix with people in the office and encourage others to do the same.
5. Show measured vulnerability
Many leaders worry that if they show weakness their team will lose trust in their abilities, but the opposite is true. When you make a mistake, you show you are human. It’s ok to declare you don't know all the answers. Confidently share your uncertainty.